A car breakdown is always a hassle, but when it happens in a rental car, it can feel like an even bigger headache. Whether you’re stuck on the side of the road with a flat tire, dead battery, or something more serious, here’s how to handle the situation with ease and get things back on track.
1. Safety First! Pull Over and Assess the Situation
As soon as you realize something’s wrong, find a safe spot to pull over. Turn on your hazard lights to alert other drivers. Take a deep breath and assess the situation. Is it something minor like a flat tire or running out of gas, or is it more serious like engine trouble or funky brakes?
2. Tackle Simple Issues on Your Own
If it’s a simple fix—like a flat tire, dead battery, or you’ve just run out of gas—take a crack at it yourself. Call the rental company’s roadside assistance or, if you have AAA or credit card benefits, take advantage of that. Keep in mind that roadside assistance usually covers labor, but not the cost of parts, like a new battery or tire.
If you’re left to handle it on your own, consider using pay-per-use services like Urgent.ly or Honk. They’re affordable, quick, and can get you the help you need in no time.
3. For Serious Issues, Get Professional Help
If the problem is more serious—like engine trouble or a persistent mechanical issue—don’t try to fix it yourself. Call the rental company for guidance. They’ll direct you on what steps to take next.
If the car is undriveable, the rental company should arrange a tow. In most cases, if it’s a result of regular wear and tear, they’ll cover the cost of towing and repairs. However, if the breakdown is caused by something on your end (like driver error), you might be responsible for the fees.
4. Document Everything
Always keep all receipts for any repairs you make or services you use. If the rental car breaks down due to a mechanical issue, the rental company should reimburse you for the costs, but you’ll need proof. And if you end up driving a replacement car while yours is being repaired, don’t forget to ask about compensation for that lost rental time.
5. Not Your Fault? Get a Replacement Car
If the problem isn’t your fault—like a pre-existing issue with the car—you can expect a replacement vehicle at no extra charge. The rental company should swap out your malfunctioning car for a new one, and they’ll cover any repairs needed due to a mechanical issue.
6. What Happens if the Car Gets Towed?
If your rental car gets towed due to illegal parking, unfortunately, the rental company isn’t going to cover the cost. You’ll have to deal with the towing company directly. Be sure to have your rental agreement on hand when retrieving the car. And remember: You’re still responsible for any damage that happens to the car, even if it’s out of your control.
7. Check Your Insurance Coverage
Rental agreements usually state that the renter is responsible for any damage to the vehicle. If you have insurance through the rental company or your own auto insurance policy, you should be covered for damage. If not, you might be on the hook for out-of-pocket costs or will need to file a claim with your own insurer.
8. Need Another Car? No Worries
If your rental car breaks down and it’s not your fault, the rental company will likely offer a replacement vehicle at no extra charge. Reach out to them and get arrangements to swap your malfunctioning vehicle for a fresh one.
Breakdowns are inconvenient, but with the right knowledge and a calm approach, you can handle the situation smoothly and minimize the disruption to your trip. Just follow these steps, and you’ll be back on the road in no time!